REFUND POLICY- ASSIGNMENT ACE

Assignmentace.co.uk is known for the provision of outstanding assignments in affordable and cheap prices. We care about our customers and we ensure to deliver them with the quality writing services. However, if there is any major disappointment or issue then we encourage our customers to ask for the refund of the money under following terms and conditions.

We highly recommend our visitors and customers to go through the money refund policy. Assignment Ace will promptly resolve all refund requests as per the given terms and conditions.

Kindly read the following terms and conditions before making a refund claim at Assignment Ace.

Late orders- The order was given past the deadline:

At Assignment Ace, we make sure to deliver the assignments to the customers right on time. Providing the assignments right on time is our top priority and we make sure to submit the work to the customers on given deadline. However, once in a blue moon there could be some sort of glitch and there can be a delay in delivery. If you are facing late delivery issue, reach out to our customer support team and discuss the issue. There is always a genuine issue in the delay of order submission, but when the reason is not genuine, we don’t step back from making a refund.

• If the deadline has already passed and the assignment is of no use then we will check the task and we will make a full refund or will provide you with the store credits if content proved to be original and not submitted. Please note, this should be related to your selected deadline while placing the order.
• Kindly note, if you are using the custom essay even after deadline is passed and the teacher has deducted only a few marks then only a certain percentage of the total amount would be returned. While making the claim, you will have to show the proof of marks deduction due to late submission.
• Since the refund claim is a collaborative process and an investigation is being carried out to resolve the case so you must ensure your presence. In case you are not able to respond timely to our expert queries (with-in 12 hours of being posted on student portal interface) or if the lack of information given by you has led to a missed deadline, we will not entertain any full or partial refund requests.
• If the delay is caused due to an inability of our writing expert, you can avail a 20% - 50% refund of your order and the approved refund amount. The deductions (if any) are levied as the expert who is working on your assignment has been paid fully in advance.
• We offer a refund only if the original deadline of the assignment is missed by us. In case of revision, a new deadline has to be mutually decided. No refund claims can be made if a revision deadline was not decided.

Low quality of paper- Paper is not meeting the standard requirements:

The quality of our papers is always commendable, but when it is not, we provide a revision option. You will have to get the paper revised and if we properly fix all the errors, the refund cannot be made. Otherwise, the claim will be approved provided that any of the following condition is being satisfied.

• The paper is completely plagiarized. Even though we check all of our essays through Turnitin, but if you can prove it to us, and the proof is authentic, give us a chance to revise. In cases where the deadline doesn’t allow the chance of revision, we will make a full refund or give you store credits.
• The paper quality does not satisfy client’s specifications. Firstly, we have a team of expert tutors who carefully work as per the given specifications, but in case of an issue with the paper we request our clients to avail the free revision/redo options until satisfaction. We offer unlimited free revisions till 20 days, and if you are going with revision, refund will not be applicable after that.
• The client is not satisfied even after the revisions; our QA department will analyze the paper and identify the rightful amount to refund. If the paper is already submitted further, refund is not applicable.
• In the orders where the client is being provided with the drafts, it is their responsibility to check the quality and notify us in that instant. The refund will be made if the notified issue is not fixed in the final paper and has affected the quality overall. However, if the issues are not notified since the beginning and are being used in the end for a refund, there will be no refund made.

Wrong charges- Technical issues concerning the payments:

At times there could be technical glitches causing double or additional payment deduction from the client.

Technical issues at the time of payment leading to additional charged amount

• In case there has been a double or unnecessary additional charge made, the client is advised to instantly inform the customer support team with a proof of two receipts so we can make a full refund of the additional amount.
• In most cases the problem is with the payment company and the customer will be advised to resolve the matter with the company to avoid double deduction in the future.

Unavailability of Expert:

This type of scenario is highly unlikely. Even if such a case occurs where the expert is not available to help you and you have paid for the assignment in full; you are highly encouraged to order any other assignment order of equivalent cost.

Cancellation from the customer’s side- Orders can only cancelled within the 24 hours only:

If you have placed your order earlier and have changed your mind later, the order can be cancelled only within the next 24 hours of order placement. If the writer has started working on it, you will have to continue with it. In the cases of order cancellation within the mentioned time, you can request a full refund or store credits. You can also order any other type of assignment of the same worth, right away.

Not getting a desired grade- We guarantee quality, not a specific grade:

If you are aiming to get an A plus in your paper and expect us to guarantee that then it is not possible. At Assignment Ace, we guarantee to provide you with a high-quality paper with perfect formatting, grammar, and structure, but we certainly cannot guarantee a specific grade as it totally depends on the student’s overall performance throughout the semester/term.

Fail Grade received on Assignment Work- Proof within 3 weeks:

In the rare case of failing, you are supposed to claim a refund within the next three weeks. The time period starts from the date of your submission and you would have to show us the proof of failure. You are entitled to raise a refund request with a copy of an authentic grade sheet along with your professor's feedback within three weeks of receiving your ordered solution. We will verify the grading sheet submitted by you and investigate if the cause is due to the low writing quality or if the reference solution provided is not up to the mark concerning the grading index and learning outcomes of your assessment.

For any shortcomings found on our expert part, we will process a 30% to 50% refund of your order. The decision of the customer support team will be final in this regard. Kindly note that any refund requests placed after the 30 days of receiving your assignment reference solution will not be entertained by us.

Refund claim method:

In case of the refund claim or the double charge dispute, the customer must make sure to get in contact with the customer support team. This would help the team to take the necessary actions immediately. The refund claim must be file within the three weeks after the paper has been delivered to you. At Assignment Ace, we strictly prohibit our customers to involve any third party like the credit card provider, PayPal, or the legal authorities.

Refund period:

The refund period is the time span that allows to make a refund claim. The refund period is of 30 days and it starts right from the day of the client’s order deadline till the last day of the following 30 days. If any claim would be made after the refund period, it will not be entertained.

Chargeback:

Act of chargeback is strictly prohibited at Assignment Ace. We request our clients to get in contact with our supportive and friendly customer support to resolve the issue. In case of chargeback, the customer would be considered as the fraudulent to our systems. Additionally note, if Assignment Ace suspects any individual taking wrongful advantage of services, we reserve the right to take legal actions.

Refund proceeding and the finalization time period:

Approximately, a minimum of 48 hours will be taken to analyze the order by the quality assurance department and provide the reports to approve the refund. The customers are requested to keep patience and let the teams work on the process. Once the refund is approved, the payment would be transferred within the next 48 hours.

• Refunds are only made if any of the above mentioned term and condition is being satisfied and the Quality Assurance Department approves the case.
• *Full refund= 90% of the amount paid. 10% deduction is transaction cost paid to the payment Gateway Company plus service charges.

Case Scenarios Where Refund requests will NOT be processed

• At Assignment Ace, no refund requests will be considered if the submission deadline of your assignment work is less than 48 hours.
• We are only liable to process refund requests in cases where the customer has been active in its communication with experts and has provided sufficient learning material related to the assignment work.
• The application of refund will not be considered if the customer confirmed and received work after we missed the deadline.
• Please note, refund claim will not be done if the customer will not follow the proper process of request as per directed by the Customer support team.

IMPORTANT POINTS:

• Refund requests are only considered when a formal claim is raised through email with clear reason. Any feedback such as “This is not what I requested; I want refund” or “Writer has not followed the guide; I don’t need this work” will not be considered.
• Any communication through social media platforms, on live chat or through any other channel will not be considered as formal request.