Refund Policy

At Assignment Guidance, we aim to provide a clear and transparent refund process for our customers. Our refund policy explains refund eligibility, applicable conditions, and how to request a refund for eligible services.

Last updated: 13 August 2026

Digital products

Our lead magnets (free PDF guides and templates) are provided free of charge. No refund applies as no payment is made.

Paid services and our refund policy

• Full refund if we fail to meet your deadline
• Partial refund (50%) if you cancel before work begins
• No refund once work has been delivered

Right to cancel (Consumer Contracts Regulations 2013)

How to request a refund

To request a refund, please contact us by email at help@assignmentguidance.co.uk.

Please include:

• Your name and contact information
• Order number (if applicable)
• Reason for refund request

Processing refunds

Approved refunds will be processed within 14 days to the original payment method.

Non-refundable items

• Custom work that has already been delivered
• Rush orders where deadlines were met
• Work that has been submitted by the client (as we cannot verify use)

Disputes

If you dispute a charge, please contact us first before initiating a chargeback. We will work with you to resolve the issue.

Contact us

For refund questions, please email help@assignmentguidance.co.uk.