At Assignment Guidance, we value your feedback and are committed to providing high-quality educational resources and customer service. Our Complaints Policy explains how to raise a concern, how we handle complaints, and the steps we take to provide a fair and timely resolution.Last updated: [13-08-2026]
Assignment Guidance is committed to providing high-quality educational resources and excellent customer service. If you are unhappy with any aspect of our service, we want to know about it so we can put things right.
You can make a complaint by:
| Step | Action | Timeframe |
|---|---|---|
| 1 | We acknowledge receipt of your complaint | Within 2 business days |
| 2 | We investigate the issue | Within 5 business days |
| 3 | We provide a response and proposed resolution | Within 10 business days |
| 4 | If you are not satisfied, escalate to senior management | Within 5 business days |
Depending on the nature of your complaint, we may offer:
If you are not satisfied with our final response, you may escalate to:
We are not currently a member of an ADR scheme. However, you may seek independent legal advice.
We will investigate anonymous complaints, but our ability to resolve them may be limited if we cannot contact you for further information.
We reserve the right to refuse to investigate complaints that are abusive, repetitive, or made in bad faith.
We keep a record of all complaints and use them to improve our services.
For complaints, please contact:
